Privacy Policy

Last updated: September 29, 2026

Metro Detailing Supplies respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, create an account, place an order, submit a business account application or contact us.

Information We Collect

We may collect information that you provide directly to us, including:

• Your name, business name and contact information
• Billing and shipping addresses
• Account login information
• Order and transaction details
• Information submitted through our contact forms or business account application
• Communications you send to us

Payment information is processed by the payment provider selected during checkout. Metro Detailing Supplies does not directly receive or store your complete payment card details.

We may also automatically collect limited technical information when you use our website, such as your IP address, browser type, device information, pages visited and cookie information.

How We Use Your Information

We may use personal information to:

• Process, fulfill and deliver orders
• Manage customer and business accounts
• Review business account applications and assign account-specific pricing
• Process payments, refunds and returns
• Communicate about orders, accounts and customer service requests
• Prevent fraud and maintain website security
• Improve our website, products and services
• Meet our legal, tax and accounting obligations
• Send marketing communications when you have consented to receive them

Sharing Your Information

We may share personal information with service providers that help us operate our business, including payment processors, shipping carriers, website hosting providers, email providers and other technology or professional service providers.

These providers receive only the information reasonably necessary to perform their services. Some providers may process or store information outside Canada, where it may be subject to the laws of the country in which it is located.

We may also disclose information when required by law, to protect our legal rights or in connection with the sale or transfer of all or part of our business.

We do not sell or rent personal information.

Cookies

Our website uses cookies and similar technologies to operate the shopping cart, remember account sessions, support checkout, maintain security and understand how the website is used.

You can manage cookies through your browser settings. Disabling certain cookies may prevent some website features, including the shopping cart or customer account, from working properly.

Customer Accounts

When you create an account, we store the information needed to manage your account, provide account-specific pricing where applicable and display your order history.

You are responsible for keeping your password confidential. Please contact us if you believe your account has been accessed without authorization.

Retention of Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy and to satisfy legal, accounting, tax and operational requirements.

Security

We use reasonable administrative, technical and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure or alteration.

No online system can be guaranteed to be completely secure. Customers should use strong passwords and protect their account login information.

Your Privacy Rights

Subject to applicable law, you may request access to the personal information we hold about you or ask us to correct inaccurate information.

You may withdraw consent to certain uses of your information, subject to legal or contractual restrictions. Withdrawing consent may limit our ability to provide certain products or services.

Marketing Communications

You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the message or by contacting us. You may still receive essential communications relating to your orders or account.

Third-Party Links

Our website may contain links to websites operated by third parties. Metro Detailing Supplies is not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our practices, services or legal obligations. The revised policy will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or wish to request access to or correction of your personal information, please contact Metro Detailing Supplies through our Contact page.