Returns & Refunds

We want you to be satisfied with your purchase. Please review the following return and refund conditions before requesting a return.

Return Eligibility

Returns may be requested within 14 days of delivery.

To qualify for a return, the product must be unopened, unused, in its original packaging and in resalable condition. Proof of purchase or the original order number is required.

Opened or used chemicals, liquids and other consumable products cannot be returned.

Requesting a Return

Please contact Metro Detailing Supplies through our Contact page before returning any product. Include your order number, the product you wish to return and the reason for the return.

Returns sent without prior approval may not be accepted. Return instructions and the appropriate return address will be provided after the request is reviewed.

Return Shipping

Customers are responsible for return shipping costs on ordinary returns. Original shipping charges are non-refundable.

If Metro Detailing Supplies shipped an incorrect product, or if an item arrived damaged or defective, we will work with you to correct the issue and cover the applicable return shipping costs.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. Contact us promptly if an item is damaged, defective, missing or incorrect. Include your order number, a description of the issue and photographs when applicable.

Refunds

Returned products will be inspected after they are received. If the return is approved, the refund will be issued to the original payment method.

The time required for the refund to appear may vary depending on the payment provider or financial institution.

Consumer Rights

This policy does not limit any rights or remedies available under applicable consumer protection laws.